Responsible gambling

Gambling can be an enjoyable form of entertainment when kept under control. If you or someone you care about is feeling worried about gambling, you are not alone. We are committed to supporting safe, mindful play and to providing clear tools and practical help to reduce harm.

This page explains the responsible gambling options available, describes common warning signs, and outlines simple steps you can take right away. If you'd like assistance setting limits or taking a break, our support team can help in a confidential and non-judgmental way.

Responsible Gambling Features

We believe in a balanced approach to play: enjoyment first, safety always. Our responsible gambling measures are designed to help you manage play, protect your finances, and step back when gambling stops being fun.

Common warning signs that gambling may be becoming a problem:

Spending more time or money than intended.
Chasing losses — trying to recover money by gambling more.
Neglecting work, study, family or other responsibilities.
Bothering others for money or borrowing to gamble.
Feeling anxious, depressed, or unable to stop despite wanting to.
Hiding gambling activity or lying about it.

If you recognise any of these signs, consider using one or more of the tools described below and reach out for support. Taking a small, early step is often the most effective way to prevent harm.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We provide a range of practical, easy-to-use account controls so you can tailor your play to match your comfort level.

Deposit limits: Set daily, weekly or monthly caps on how much you can deposit. These limits help control spend and can usually be adjusted in your account settings.
Loss and wager limits: Limit the total amount you can lose or wager over set periods to reduce risk.
Session reminders and reality checks: Choose to receive periodic alerts about how long you have been playing and how much you have spent.
Short time-outs (cooling-off): Temporary breaks from play—commonly from 24 hours up to 30 days—allow you to step back without permanently closing your account.
Self-exclusion: Longer-term account closure options are available for those who need a sustained break. Self-exclusion periods typically start at several months and can be extended or made permanent.
Account closure and permanent exclusion: If you prefer to stop gambling permanently, you can request full account closure.

How to activate or change controls:

Use the responsible gaming or account settings area in your profile to set limits and time-outs instantly where possible.
If you need help or prefer a manual request, contact customer support via live chat or email and we will assist confidentially.
Some changes may require identity verification or a short processing period to protect your account. This ensures that limits cannot be removed impulsively.

Links to Support Organizations

If gambling is causing distress, accessing professional support can make a real difference. We provide information about national and local helplines, confidential counselling services, and treatment options so you can choose what feels right for you.

Practical steps to get help:

Talk with someone you trust about your concerns — sharing can reduce isolation and help you decide next steps.
Contact a trained counsellor or support service for confidential advice and practical strategies tailored to your situation.
Consider financial safeguards such as speaking with your bank about card controls, asking a trusted person to help manage money, or seeking budgeting advice.
Use software tools and browser extensions to block gambling sites and apps if you prefer an additional layer of protection.
If family members are affected, consider family support services that specialise in gambling-related harms.

If you need immediate assistance with your account controls or want to discuss which options suit you best, our support team is available via live chat or email. We will treat every request with respect and privacy and help you access the right level of protection.

Remember: deciding to limit or stop gambling is a positive, responsible step. Small changes can have a big impact on wellbeing. You do not have to manage this alone — help is available, and we are here to support you.